Useful Information - Placing an Order

How to place an Order

Thank you for your interest in booking your event with Design Me A Cupcake!

Below is the booking process that will ensure your date is secure:

                                               1.) Quote and Retainer:

After your initial email inquiry, you will receive a reply which includes a quote if the date is available.

As some dates are more popular than others and are booked on a first come, first serve basis, 

it is highly recommended to book your date once your quote is received. 

In order to book your event, I require a retainer. 

Amount of retainer will be disclosed along with the quote.

Retainers are non refundable.

Quotes are valid for 7 days without a retainer.

The retainer should be sent via e-transfer to designmeacupcake@rogers.com. 

Due to the large volume of inquiries received, events will not be booked, date will not be secured without a retainer.

 When sending your e-transfer, please ensure to include your name and event date in the message area of the e transfer to ensure the deposit is applied to the correct customer/order. 

Password for e transfer is not required.

Your retainer secures your date and books your order total.

Date can be re-booked, if my schedule permits.

I will confirm receipt of your e transfer when received and follow up within 24 hours to complete the order process.

The balance on your order can be paid via e-transfer one day prior to pickup.

Orders will not be released until full payment is received.

                                                        2.) Order Details:

Once the deposit is sent, and if you have not already done so in your initial email, please confirm the following information in a follow up email.

1. Name:

2. Pick Up Date:

3. Cake/Cupcake flavour* (s): 

4. Filling/Frosting flavour* (s):

5. Scripting for the cake banner:

6. Special Requests/Instructions: (Include a picture of your design if not already done so.) 

This email will be used to complete your order form.

I will follow up within 24 hours after receipt to confirm all details and ensure the order is doable with no potential issues.

                                               3.)  Determining Your Pickup Time:

Cakes and cupcakes are prepared, filled and frosted with Italian Meringue buttercream, which contains butter and pasteurized egg whites, they need to be kept refrigerated until pick up, but are required to be served at room temperature.

This may take up to 3 hours after pick up depending on the size of your cake. Cupcakes will take approximately an hour out of the box for this to occur.

Please factor in this additional time to allow this process to happen when determining your pickup time.

Please click the link “Serving Instructions” for helpful information.